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The Summit is an annual gathering of civic technology leaders — ranging from mayors to entrepreneurs, from community organizers to CTOs — who hold a shared belief that together we can create a government by the people, for the people that works for us all in the 21st century. Schedule is subject to change. 

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Tuesday, November 1 • 2:00pm - 5:00pm
Bringing user-centered practices into government

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Pre-Summit workshops have limited space and tickets are purchased separately from the main conference. Please see the Summit Workshops page to learn more and get your ticket.

Embracing a user-first approach can help agencies improve the quality of their information and services and save money long-term. This is easier said than done, especially in a highly constrained environment, but many government entities have adopted these practices and seen the benefits, both to the public and to public servants.    

This hands-on workshop will show how creating a user-centered culture can help government agencies improve their services, customer relationships, and performance by making sure that users can access, understand, and use the information provided. IDEO is a global design and innovation consultancy that pioneered bringing a human-centered, design-based approach to helping organizations in the public and private sectors innovate and grow. 

Leaders in government who are beginning to introduce user-centered practices and hoping to accelerate their adoption.

Afternoon Only

avatar for Kate Lydon

Kate Lydon

Public Sector Portfolio Director, IDEO
As Public Sector Portfolio Director at IDEO, Kate Lydon focuses on client relationships and content excellence across a portfolio focused on citizen impact and government organizations. With a background in brand strategy, creative direction and architecture, Kate guides cross-disciplinary teams and clients towards visionary, innovative, human-centered solutions. She has a proven talent for reframing complex, systems challenges and developing... Read More →

Tuesday November 1, 2016 2:00pm - 5:00pm
Room 202

Attendees (42)