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The Summit is an annual gathering of civic technology leaders — ranging from mayors to entrepreneurs, from community organizers to CTOs — who hold a shared belief that together we can create a government by the people, for the people that works for us all in the 21st century. Schedule is subject to change. 

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Thursday, November 3 • 9:00am - 10:15am
How to find out what users really want: case studies from local to federal agencies

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Learn a variety of tactics for recruiting and talking productively with folks who use your services, whether you’re working within a federal agency or partnering with a local government. Understand the strategic benefits of each tactic, so you know how to advocate for it and when to best implement it.

avatar for Shelly Ni

Shelly Ni

Designer, Nava PBC
Shelly is a designer at Nava, working on HealthCare.gov and appeals modernization at the Department of Veteran Affairs. In 2015, she served as a Code for America Fellow tackling procurement in Pittsburgh. Previously, Shelly co-founded Propel, a civic start-up improving the food stamp application experience, and Kickstarted The League of Ladies, a feminist superhero underwear line. Shelly also has an MFA in Interaction Design from the... Read More →

Thursday November 3, 2016 9:00am - 10:15am
Room 210/211

Attendees (57)